How might we turn workplace policies into memorable decisions?
Career Starter Village
Turning employee training into an interactive story
A mobile-first gamified learning experience that allows new bank employees to practise communication, compliance and workplace decision-making through interactive scenarios.
INTERACTIVE TRAININGExplore · Build skills · Decide
Overview
Training becomes memorable when people make meaningful choices.
Traditional onboarding content can be difficult to remember when employees only read policies or watch presentations. Career Starter Village turns training topics into short, interactive workplace stories where players make decisions and see the consequences.
Challenge
The challenge
How might we keep the experience engaging without making it feel childish?
How might we fit meaningful scenarios into a short mobile-first experience?
Role
My contribution
I contributed to the experience structure, game flow, interaction design, interface design, visual direction, scenario presentation and design QA.
Experience structureGame flowInteraction designMobile interfaceVisual directionScenario presentationDesign QADeveloper collaboration
Experience structure
A repeatable daily rhythm
The experience loops across three days, giving each interaction a clear place in the story.
Morning activitiesOptional eventsEnergy systemWorkplace locationDaily progression
StartMorning activityWorkplace eventPlayer decisionConsequenceEvening activityDaily summary
Learning system
Progress that stays visible and understandable
Instead of showing hidden scores, the final direction makes skill development visible through a simple daily summary and progress visualisation.
Activity contextWhy the player travels to a branch.
Skill impactBusiness understanding, risk compliance and collaboration.
Player confirmationConfirming advances the story into a workplace event.
Key decisions
Learning through interaction
Decision 01
Learning through consequence
A customer’s card is retained by an ATM. The sequence moves from story setup to decision choices, immediate result and skill feedback.
Immediate decisionRespond to an emotionally charged customer.
Progressive choicesOptions reflect different levels of professional judgement.
Skill requirementsAdvanced responses unlock through communication, collaboration and compliance skills.
Learning feedbackConsequences explain why a choice works instead of only marking it right or wrong.
Decision 02
A game-like but professional tone
Stylised game scenes, clear mobile UI and restrained gamification create engagement without coins, rankings or exaggerated rewards.
Decision 03
Mobile-first story pacing
Dialogue, decisions and feedback are divided into short screens so that users can understand one idea at a time.
Morning complete↓Clear phase transition↓Workplace event begins
Iterations
Before / After
BeforeThe experience relied mainly on clicking through static pages.
AfterScene transitions, decision feedback and daily progression create a clearer rhythm.
BeforeToo many systems competed for attention.
AfterCoins and unnecessary hidden mechanics were removed.
BeforeLocation choices relied on text-heavy buttons.
AfterMap locations use clear icons and visual context.
BeforeTraining content felt separate from gameplay.
AfterSkills and consequences are directly connected to each workplace decision.
Final solution
Five steps, one coherent journey
Follow the experience from entering the world to making a consequential workplace decision.
Outcome
A playable, mobile-first training prototype.
- Created a playable mobile-first training prototype
- Transformed workplace topics into interactive scenarios
- Established a repeatable three-day experience structure
- Connected decisions with five professional skill dimensions
- Developed a visual direction suitable for games and employee learning
Reflection
The strongest moments are when a player understands why one decision produces a different result from another.
This project helped me explore how interaction design can support learning without relying on complex game mechanics.
Career Starter Village
Try the interactive prototype ↗